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FAQ

Hypertherm Automation


Who is Hypermax?

Hypermax is a sub-division of Earlbeck Gases & Technologies. It was created to exclusively accommodate Hypertherm users. We have been an established authorized dealer since 2000.

I am interested in purchasing a welding machine, do you supply other industrial machines and parts?

We specialize in genuine Hypertherm machines and consumable sales. If you are looking to purchase a welding machine, please visit our affiliates- Thermal Arc Welding Machines and Supplies.

I am weary of shopping online, what is your Privacy and Security Policy?

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We do not store your credit card information.

I have received my order but need to return an item- I ordered the wrong part, the item was damaged, or my order was shipped incorrectly. What can I do?

We will gladly accept the return of products that are defective due to problems in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes & damages must also be reported within 15 days of receipt of order. You must contact our office to get a Return Goods Authorization. With exception to noted problems herein, all sales are final.

Do you offer any type of financing options for payment?

Hypermax has a leasing program to help you get the right machine for your application when you need it. Click here for more information. Click here to fill out an application.

I've got a Plasma Cutter that is not listed on your site and I believe may be obsolete. Can I still get parts?

We profile the most popular end-user units. Our inventory covers a broad range of Hypertherm products. If you find that your Plasma Cutter is not profiled, call our office and ask for Hypermax Customer Service. They will provide you with fast and reliable service.

I want to order but want it shipped to an alternate address. Will Hypermax ship to where I designate?

Yes. When ordering, there are 2 areas of information that call for shipping and billing data. You can opt to ship to an alternate address other than billing, simply by filling in the shipping section of your order form, there, you can indicate where the shipment should be sent. Should you find that you need more space for special instructions, you can always send us an email or contact via phone or use the comments section. When "Ship To" information is different from "Bill To", you will be asked to validate your Security code (3 digit number found on the back of your card) American Express has a 4 digit code.

I'd like to buy 35+ of a consumable that comes in a set of 5, but the drop down will only allow me to select 35 at a time.

There is no limit to the amount of an item you may purchase. The drop down menu is simply there to allow you to easily select common quantities of an item but if you would like to purchase more, feel free to add as many items as you'd like by selecting your quantity and "Add to Order" until you get the desired number.

What is your shipping policy? Can I use my own account with another carrier instead ?

Most orders will ship via UPS ground or USPS. The price of shipping is dependent upon the weight of the items you are ordering, and your distance from our shipping facility in Maryland. The carriers that are most commonly used are U.S. Postal Service (USPS) and United Parcel Service (UPS). We do not ship to freight cargo terminals.

UPS Expedited Shipping is available Mon-Friday if your order is submitted prior to 3PM EST. However, orders shipping on Friday will not arrive until Monday unless Saturday delivery is requested and available in your area.

I want to order large quantities of parts. Can I get a discount?

Discounts are available when an item is purchased in a quantity of 100+ pieces. Discounts are calculated on quantities. 

Why am I required to purchase a package of 5 when I only need 2?

Some items that are used most frequently are factory packaged in multiples of 5. Though these items are priced individually, we may only sell the complete package quantities.

Why is it recommended that I use Genuine Hypertherm parts for my unit?

A close reproduction just doesn't hold up. Using "knock offs" may be cost efficient to a degree, but in the long haul, using anything other than Genuine Hypertherm consumables, could end up costing you hundreds of dollars in time and repairs. Any damage caused by the use of non-genuine parts may not be covered by warranty. Keep in mind that you get what you pay for.

Do you have a minimum order requirement?

No order is too small.  

What is the length of warranty on a Powermax machine?

Hypertherm offers a 3 year warranty on all Powermax Machines and 1 year coverage on torches.

I live outside of the U.S. but I am still interested in purchasing a Hypertherm Plasma Cutter, can you export machines?

Hypermax is unable to sell machines outside of the United States. If you are interested in purchasing a plasma cutting machine or parts, please visit our affiliates at ThermalCut- International Plasma Cutting Machine Supply