I've got a Plasma Cutter that is not listed on your site and I believe may be obsolete, can I still get parts ?

We profile the most popular end-user units. Our inventory covers a broad range of Hypertherm products. If you find that your Plasma Cutter is not profiled, call our office and ask for Hypermax Customer Service. They will provide you with fast reliable service.

I want to order but want it shipped to an alternate address. Will Hypermax ship to where I designate?

Yes. When ordering there are 2 areas of information that call for shipping and billing data. You can opt to ship to an alternate address other than billing, simply by filling in the shipping section of your order form, there, you can indicate where the shipment should be sent. Should you find that you need more space for special instructions, you can always send us an email or contact via phone or use the comments section. When "Ship To" information is different from "Bill To", you will be asked to validate your Security code (3 digit number found on the back of your card) American Express has a 4 digit code.

I'd like to buy 35+ of a consumable that comes in a set of 5, but the drop down will only allow me to select 35 at a time.

There is no limit to the amount of an item you may purchase. The drop down menu is simply there to allow you to easily select common quantities of an item but if you would like to purchase more, feel free to add as many items as you'd like by selecting your quantity and "Add to Order" until you get the desired number.

Who is Hypermax?

Hypermax is a sub-division of Earlbeck Gases & Technologies. It was created to exclusively accommodate Hypertherm users. We have been an established authorized dealer since 2000.

I've noticed that you provide a Flat Rate Fee for UPS Ground. Do you discount other levels of UPS Shipping? Can I use my own account with another carrier instead ?

We've discounted UPS Ground at a $12.95 flat rate to the continental U.S. Due to rising fuel costs, we can not discount Premium UPS Levels such as NDA or 2nd Day. Should you have a preference such as a different UPS level, USPS or another carrier, please indicate your preferences in the "comments" section when placing your order and you will be charged accordingly. If you live within the State of Maryland, shipping & handling charges in addition to 6% Tax for your shipment will be billed directly to your credit card. We do not accept C.O.D. orders. Hypermax can not accept "Out of State" purchase orders. Method of payment can be Cashiers or Certified check, money order, Bank Transfer or Major credit cards. Personal checks must clear bank processing before order can be shipped. Our standard plan is very economical in that we will ship up to 25 lbs for just 12.95. Orders received by 12:00 P.M. EST., are usually processed and shipped the same day provided that all parts ordered are in stock. Orders that have been placed on a Friday after 2:00 P.M. will be shipped first thing the following Monday. Next Day Air service is available on orders placed Monday thru Thursday. It is not advisable to place a Next Day order on Friday as it will not be delivered until the following Monday. Unless specifically notified otherwise, In certain cases, Hypermax reserves the right to ship via alternate means such as the Postal Service (USPS) when Flat Rate shipping methods are selected.

I want to order large quantities of parts. Can I get a discount?

We give major discounts to customers who order large amounts in excess of 300 pieces or agree to order on a monthly basis. Discounts are calculated on quantities. In order to qualify for continuing discounts, a pre-determined quantity must be ordered.

Why am I required to purchase a package of 5 when I only need 2?

Some items are factory packaged in multiples and are priced individually. We have no control over how the manufacturer decides to distribute and sell their product.

Why is it recommended that I use Genuine Hypertherm parts for my unit?

A close reproduction just doesn't hold up. Using "knock offs" may be cost efficient to a degree, but in the long haul, using anything other than Genuine Hypertherm consumables, could end up costing you hundreds of dollars in time and repairs. Any damage caused by the use of non-genuine parts may not be covered by warranty. Keep in mind that you get what you pay for.

Do you have a minimum order requirement?

No order is too small. We caution again that some items are sold as multiples. e.g. If you need (1) O-Ring, Hypertherm distributes these parts as (5) to a package. This information will be provided to you at the time of your order. 

Who can I contact if I have a problem with either an order or have a question. What are your hours of operation?

Our internet service director, monitors incoming mail addressed through our Customer Service mail box. Depending on your situation, we can usually respond within a business day after receipt of your mail. This address can be used for typical support inquiries, such as shipment verification, amendments to your order etc. You can also log on to our store using your unique username/password to check the status of your order. For telephone support, our business hours are 7:30 a.m. thru 5:00 p.m. E.S.T.

I would rather order using the telephone, do I still get the same shipping rates?

Yes. For security reasons, some of our customers are reluctant to use a "Secure Server" to transmit credit information. You are entitled to the same rates.

What is the length of warranty on a Powermax machine?

Hypertherm offers a 3 year warranty on all Powermax Machines and 1 year coverage on torches.

I have received my order but need to return a damaged item, or I have a shortage, what can I do?

We will gladly accept the return of products that are defective due to problems in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes & damages must be reported within 7 days of receipt of order. You must contact our office to get a Return Goods Authorization. With exception to noted problems herein, all sales are final.

I live in Alaska or Hawaii, may I still place an order with Hypermax?

Yes, please give us a call at 410-687-8400 to place an order.

I live outside of the U.S. but I am still interested in purchasing a Hypertherm Plasma Cutter, can you export machines?

Unfortunately, Hypermax is unable to sell machines outside of the United States at this time. If you are interested in purchasing a plasma cutting machine or parts, please visit our affiliates at ThermalCut- International Plasma Cutting Machine Supply.

I am interested in purchasing a welding machine, do you supply other industrial machines and parts?

We specialize in genuine Hypertherm machines and consumable sales. If you are looking to purchase a welding machine, please visit our affiliates- Thermal Arc Welding Machines and Supplies.