Hypermax is a division of Earlbeck Gases &
Technologies. It was created to exclusively accommodate Hypertherm users.
We have been an established authorized dealer since 2000.
I have received my order but need to return
an item- I ordered the wrong part, the item was damaged, or my order was
shipped incorrectly. What can I do?
We will gladly accept the return of products that are
defective due to problems in manufacturing and/or workmanship for 15 days from
the date of purchase. Fulfillment mistakes & damages must also be reported
within 15 days of receipt of order. You must contact our office to get a Return
Goods Authorization. With exception to noted problems herein, all sales are
final.
Do you offer any type of financing options for
payment?
Hypermax has a leasing program to help you get the right
machine for your application when you need it. Click
here for more information. Click
here to fill out an application.
We profile the most popular end-user units. Our inventory
covers a broad range of Hypertherm products. If you find that your Plasma
Cutter is not profiled, call our office and ask for Hypermax Customer
Service.
Yes, but there are exceptions to this rule.
If you are looking to purchase a machine, the Bill To must
match the Sold To for shipment. If we receive an order with different addresses
in those fields, the order will be automatically canceled. If we suspect fraud,
we will flag your order for further verification, as long as the criteria of
the order matches our policy.
When ordering, there are 2 areas of information that call
for shipping and billing data. You can opt to ship to an alternate address
other than billing, simply by filling in the shipping section of your order
form, there, you can indicate where the shipment should be sent. Should you
find that you need more space for special instructions, you can always send us
an email or contact via phone or use the comments section. When "Ship
To" information is different from "Bill To", you will be asked
to validate your Security code (3 digit number found on the back of your card)
American Express has a 4 digit code.
What is your shipping policy? Can I use my own
account with another carrier instead ?
Notice: When shipping via UPS, HypermaxOnline
uses an integrated UPS™ terminal that offers address correction
notification. It is our policy to accept address corrections when available
through the terminal. Orders that are returned to us can
be re-shipped at the customer's expense.
Most orders will ship via UPS ground or USPS. The price of
shipping is dependent upon the weight of the items you are ordering, and your
distance from our shipping facility in Maryland. The carriers that are most
commonly used are U.S. Postal Service (USPS) and United Parcel Service (UPS).
We do not ship to freight cargo terminals.
UPS Expedited Shipping is available Mon-Friday if your order
is submitted prior to 2PM EST. However, orders shipping on Friday will not
arrive until Monday unless Saturday delivery is requested and available in your
area.
Why am I required to purchase a package of 5
when I only need 2?
Some items that are used most frequently are factory
packaged in multiples of 5. Though these items are priced individually, we may
only sell the complete package quantities.
Why is it recommended that I use Genuine Hypertherm parts
for my unit?
A close reproduction just doesn't hold up. Using "knock
offs" may be cost efficient to a degree, but in the long haul, using
anything other than Genuine Hypertherm consumables, could end up costing you
hundreds of dollars in time and repairs. Any damage caused by the use of
non-genuine parts may not be covered by warranty.
Do you have a minimum order requirement?
No order is too small.
Can I place my order over the phone?
Yes, we will accept orders over the phone via (410)
687-8400. A $5.00 phone surcharge applies to any order placed over the
phone.
What is the length of warranty on a Powermax
machine?
Hypertherm offers a 3 year warranty on all Powermax Machines
and 1 year coverage on torches.
Hypermax is unable to sell machines outside of the United
States.